Terms and conditions
This document establishes the terms and conditions governing the use of the website https://zmiles.ro/, operated by Gift Upgrade SRL. By accessing or using this site, you agree to the terms and conditions outlined below. If you do not agree with any provision, please discontinue using the site.
1. General Information About Gift Upgrade SRL
Gift Upgrade SRL, headquartered in Bucharest, Argentina Street, no. 25, Sector 1, registered with the Trade Registry under no. J40/13327/2016 and having the Unique Registration Code 36620321, operates this site. You can contact us via email at [email address] or by phone at 0727705132.
2. Use of the Site
Access to this site is permitted for users aged 18 and over, or minors with the consent of parents or legal guardians. Using the site for fraudulent, illegal activities, or activities that cause harm to Gift Upgrade SRL or other users is strictly prohibited. Additionally, copying, distributing, or modifying the content of the site without the company's written consent is not allowed.
3. Products and Services
Gift Upgrade SRL offers party and gift-wrapping products, including themed party kits, balloons, and accessories. Product descriptions are carefully prepared; however, minor discrepancies may occur between the images displayed on the site and the delivered products. Product availability is updated regularly, but certain items may become unavailable without prior notice.
4. Payment and Delivery
Gift Upgrade SRL accepts payment by bank card (processed through authorized providers) and bank transfer. Delivery is made via express courier, with an estimated timeframe of 2–5 working days, depending on the destination. Delivery costs are displayed before completing the order. Gift Upgrade SRL is not responsible for delays caused by courier companies.
5. Return Policy
Customers have the right to return purchased products within 14 calendar days of receiving them without providing a reason. Products must be returned in their original packaging and free of signs of use. Return costs are borne by the customer, except in cases where the delivered product is defective or different from the one ordered. Refunds will be processed within 14 days of receiving the returned product, using the same payment method as the purchase.
6. Personal Data Protection
Gift Upgrade SRL complies with the provisions of Regulation (EU) 2016/679 on the protection of personal data (GDPR). Data collected through the site is used exclusively for order processing and improving the user experience. Customers have the right to request access, rectification, or deletion of personal data by sending a written request to office@zmiles.ro.
7. Limitation of Liability
Gift Upgrade SRL makes every effort to ensure the optimal functioning of the site but does not guarantee that it will always be available or error-free. The company is not liable for direct or indirect damages resulting from the improper use of the products or services provided.
8. Changes to Terms and Conditions
Gift Upgrade SRL reserves the right to amend the terms and conditions of this document at any time. Any changes will be published on the site, and continued use of the site after publication constitutes acceptance of the changes.
9. Governing Law and Jurisdiction
This document is governed by Romanian law. Any dispute arising from the use of the site or the purchase of products will be resolved by the competent courts in Romania.
For any questions or clarifications, please contact us at office@zmiles.ro or by phone at 0727705132.
Thank you for choosing Gift Upgrade SRL and https://zmiles.ro/!