Return policy

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by registering a return request.

According to Article 9 paragraph 1 of Government Ordinance no. 34 of June 12, 2014 on consumer rights in contracts concluded with professionals, you have the right to withdraw from distance contracts, without giving any reason, within 30 days from the date on which you or a third party, other than the carrier, indicated by you, acquires physical possession of the products/the last product.

If you withdraw, we will reimburse any sums we have received from you, including the costs of delivery, except for the additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us, without undue delay and in any event not later than 30 days from the day on which we are informed of your decision to withdraw from this contract. We will make this reimbursement using the same payment method as the one used for the initial transaction, unless the payment was made by cash on delivery, in which case you must specify a bank account to which we can transfer the money.

Ship the products or hand them directly to us at the following address: Chitila Logistic Hub, Str. Rudeni nr 77, Clădirea 2, Rampa 29, Chitila, Ilfov, 077045, Romania, without undue delay and in any event not later than 30 days from the date on which you communicated your withdrawal to us. The deadline is met if the products are sent back before the expiry of the 30 calendar day period.

You will have to bear the direct cost of returning the products.
You are only responsible for any diminished value of the products resulting from handling other than that necessary to determine the nature, quality and functioning of the products.
Our operators will provide you with support in choosing the return method and will provide you with the necessary details regarding the product shipping address, packaging, or contacting the courier company.